FAQs
Learn about some of the most commonly asked questions about Sourcegraph pricing.
To learn more about pricing, refer to our official pricing page.
What forms of support are available for paid plans?
Email and web portal support is available to both Enterprise Starter and Enterprise customers, and you can read more about our SLAs. Premium support with enhanced SLAs is also available as an add-on for Enterprise customers.
Does Sourcegraph use my code to improve the models used by other people?
For Enterprise customers, Sourcegraph will not train on your company's data unless your instance admin enables fine-tuning, which would customize an existing model exclusively for your use.
How are active users calculated for Sourcegraph Code Search and Code Intelligence Platform?
A billable active Code Search or Code Intelligence Platform user is signed into and accesses Sourcegraph. This includes but is not limited to:
- Visiting the Sourcegraph web application or using a browser extension, editor extension, or other client while signed in
- Conducting a search in the Sourcegraph UI or extension
- Hovering and navigating code in the Sourcegraph UI or extension
- Viewing a file or repository in Sourcegraph
- Creating, viewing, or receiving a code monitor
- Creating, viewing, modifying, or applying a batch change
- Creating, viewing, or modifying a code insight
How is this measured in the product?
A user who has accessed a Sourcegraph product is counted as active once they complete an action that represents usage reflected above.
User counts and usage metrics are in Sourcegraph Analytics.
Is my data secure when connected to Code Search?
Sourcegraph has security and reliability controls built for the most demanding enterprises. To learn more, see our Security page.
Enterprise Starter
See our Enterprise Starter documentation.
Cody
How are active users counted and billed for Cody?
A billable user is one who is signed in to their Enterprise account and actively interacts with the product (e.g., they see suggested autocompletions, run commands or chat with Cody, start new discussions, clear chat history, or copy text from chats, change settings, and more). Simply having Cody installed is not enough to be considered a billable user.